Browsing Tips
1: If you cannot browse any website, check to see if you can PING your gateway. A. You should issue a ping command to your Gateway to be sure that you are browsing.

Q2: If you cannot PING can any machine on the network PING? A. If a particular machine on your network is not browsing or pinging, can any other machine browse or ping? If you find out that this is the case, it means that the particular machine that cannot browse or ping has an issue which could be a network cable problem, a virus or a LAN problem. First of all, restart the machine as 90% of problems are resolved when you restart the machine.

Q3: If browser appears slow have you added new machines to network of late?
A. Whenever a clients joins our network, they have a dedicated bandwidth as agreed to on their Service Agreement. This bandwidth will run smoothly for certain number of computers, when you stretch your bandwidth by exceeding the required range of computers, the speed of your Internet connection will decrease in performance.

Q4. Have you tempered with NAS equipments? A. In order to optimize their Internet Connection, some of our clients change the settings of NAS equipments i.e. putting a Linux proxy on their LAN. You should inform NAS of such changes as they affect your connectivity to the Internet. Also, it is impossible for NAS technicians to give you remote technical support when you have tempered with our equipments without informing us.

Q5: I am not able to send email attachment, why? A. There are so many reasons why you cannot send attachment. Depending on your email provider, you are confine to certain range of megabytes for most web based email providers, if you exceed the required limitation, your email attachment will not be able to pass to the Internet. Another reason could be that certain attachment will not be uploaded when the anti-virus of your email provider recognize that the attachment contain a virus. Another reason could be that you didn't configure your mail user agent correctly, such as Outlook, or Outlook Express.

Q6: Have you exceeded your specified Bandwidth? A. For every bandwidth you sign up for, NAS Global specifies the number of Computers that you can use with the said bandwidth in order for your Internet connection to operate at an optimal level. When you exceed the specified number of Computers, you should expect your connection speed to drop in performance... to top


 Essential browsing Information
In order to get you up and running as fast as possible and to give you the best service, NAS Global has developed some helpful tips to optimize your surfing process and speed up your Internet connection.
Q1: If you cannot browse then check to see if any machine on your network can? A. If this is the case, you can be sure that the machine which is not browsing has an issue. Either the cable has been slightly disconnected, frayed or/and there is LAN issue. Restart the machine and try browsing again, this is because 90% of most problems are solved when you restart a machine that has a problem.

Q2: If you cannot browse a web page, i.e www.hotmail.com or www.msn.com can you browse any other web page at all i.e. www.nasglobal.com , www.google.com ? A. When there is a lot of traffic on a particular website, it will take quite sometime before the web page loads. This often happens to big email providers such as Hotmail and Yahoo. Try opening another website like www.nasglobal.com and see if this web page loads, if it does, then you are sure that the website whose page is not displaying has a lot of traffic.

Q3: If browser appears slow …is someone downloading? A. Some contents on the Internet are resource hungry i.e. Java Applets, pages that contain large images, multi-media and streaming contents, etc. We advice that if you decide to do any of the following, do them one at a time.

Q4: Have you installed any new software i.e. Kazza?
A. Some of the software you install on your machine require a lot of memory and processor speed thereby slowing down your machine. It is not advisable to install heavy applications on computers that would be used as clients. Downloading untrusted third party software (freeware or/and shareware) installs a lot spyware on your computer which continuously link to the Internet and give out valuable information about your computer.
Q5: If browser appears slow how many browser windows do you have open? A. To optimize the speed of the Internet connection on your computer, you should confine yourself to a few web pages. For each web page you open, you are connected to a server miles away; connecting to several web pages demand the attention of your computer; thus putting a lot of load on your system. As much as possible, open a few pages i.e. two to three at most.

Q6: Is someone on the network doing Stream? A. Music and Video websites require a lot of bandwidth before they can work properly. So, do not be surprise a single computer on your network is consuming most of your bandwidth thereby slowing down your Internet connection. NAS recommends that you keep streaming music and videos to a minimal. As much as possible, endeavor to keep heavy downloads to a minimal.

Q7.Viruses can slow down your Browsing speed. A. When you notice that computers on your network is passing out a lot of traffic then it's receiving, this is as a result of a virus. Mass mailers viruses can infect your network and choke your network speed thereby slowing down your browsing speed. Refer to our "Practical Steps to prevent computer viruses" article for steps to prevent virus attacks. We also have a download section that includes a lot of useful utilities.

Network Configuration
This article is relevant to NAS Global customers that are implementing Microsoft Operating Systems i.e Windows 95, Windows 98, Windows NT, Windows 2000, Windows ME, Windows XP, Windows 2003 etc.
To our Customers that are deploying other Operating Systems i.e Linux, Novell, Unix etc on their network, we recommend they refer to the particular Operating System manual to implement this step.

When connecting to NAS Global service you may need to configure your PC. Your LAN administrator will have been supplied with the necessary information which may include:
1. IP addresses.
2. Subnet Masks.
3. Gateway IP address.
4. DNS Addresses.

To enter this data on any of your computers, choose the Operating System that you deploy from below and follow the instructions:

Windows '95, Windows '98
1. Click the 'Start' button (lower left corner of the screen)

2. Click 'Settings' then 'Control Panel'

3. In the control Panel Window find and double click the Network Icon

4. When the Network window loads it displays the Configuration' tab find the entry which starts '  
   TCP/IP  ...'click it once then select 'Properties'

5. Depending on your local configuration (consult your system administrator) you should either
- Click 'Obtain an IP address from a DHCP server' and then the OK button. That's all you have to do.
- Click 'Specify an IP address' in which case you should proceed as follows:
- Enter the IP address, Subnet Mask and Default Gateway values supplied by your systems
  administrator in the relevant lines (each entry should be a group of four numbers - 1 to 3 digits long
  separated by a 'dot')
- Click the 'DNS' tab and enter the following values:
- Under 'Host Name' enter the value supplied by your system administrator if none is supplied enter
  any 1 to 10 character vale (e.g. your first name or your mailbox account name)
- Under 'Domain Name' enter your domain name (the part of your e-mail address AFTER the @ sign)
- In the 'DNS Service Search Order' section remove any current entries (by click each line once and
  then the 'Remove' button)
- Then click the 'Add' button and enter the Primary NAS Global DNS IP address, click OK
- Click 'Add' again and enter the Secondary NAS Global DNS IP Address, click OK
- Go to the bottom of this window and click OK, then OK again.

6. You will normally be prompted to restart your PC (you can delay this process but remember you 
    will not be able to access the Internet until you have restarted your PC).

Windows NT 4.0/5.0/Windows 2000
1. Click the 'Start' button (lower left corner of the screen)
2. Click 'Settings' then 'Control Panel'
3. In the control Panel Window find and double click the Network Icon
4. When the Network window loads click the Protocols tab then find the entry which starts 'TCP/IP
    ...' click it once then select 'Properties'

5. Depending on your local configuration (consult your system administrator) you should either:
-  Click 'Obtain an IP address from a DHCP server' and then the OK button. That's all you have to do.
-   Click 'Specify an IP address' in which case you should proceed as follows:
-  Enter the IP address, Subnet Mask and Default Gateway values supplied by your systems
   administrator in the relevant lines (each entry should be a group of four numbers - 1 to 3 digits
   long - separated by a 'dot')
-  Click the 'DNS' radio button and enter the following values:
-  Enter the preferred DNS address supplied to you by NAS Global
-  Enter the Alternate DNS address supplied to you by NAS Global
-  Go to the bottom of this window and click OK, then OK again.
6. You will normally be prompted to restart your PC (you can delay this process but remember you
    will not be able to access the Internet until you have restarted your PC)

- NAS DNS Servers Addresses
The following are NAS Global DNS addresses:
PRIMARY DNS = 196.201.160.161
SECONDARY DNS = 196.201.160.164
SECONDARY DNS = 196.201.160.230
NOTE: Changing the settings of the DNS may affect your system getting on to our network. You may also want to read our glossary page which explains some of the mysteries of DNS, domain names and other interesting things!
Kindly refer to our article "Configuring Your Computer" to understand how you can configure your computer to use our DNS Servers..

- NAS Telephone Support
At NAS Global, we run a 24 hours, 7 days a week, 365 days a year Customer Support Center. You can call any of our lines below and you will have a customer representative or a technical support personnel to answer your questions. So, why not go ahead and give us a call, we would be more than happy to talk with you.
We grow everyday and we want our customers to grow with us.
 +233-21-7012800
 +233-21-7012